Role Overview
This is a strategic role responsible for developing, implementing, and managing comprehensive customer experience strategies across the organization.
What You Will Do
Design and implement holistic customer experience strategies, create innovative programs to enhance customer engagement and loyalty, lead digital transformation initiatives, and oversee the customer complaint management system.
Why It Might Be a Fit
The ideal candidate will have experience in customer experience, retail operations, visual merchandising, customer service, CRM, or related areas, and a minimum of 2 years experience in a supervisory or team lead role.
Requirements
- Education: minimum bachelor degree, any major
- 3-4 years experience in customer experience, retail operations, visual merchandising, customer service, CRM, or related areas
- Minimum 2 years experience in a supervisory or team lead role
- Experience in retail industry is highly preferred
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