Role Overview
As a Technical Account Manager at eSentire, you will be the trusted technical advisor and outcome delivery partner for customers, building strong relationships with technical buyers and champions, and leading technical cadences to ensure every customer realizes the full security value of eSentire’s Atlas AI MDR platform.
What You Will Do
You will serve as the primary technical point of contact, lead technical check-ins, platform reviews, and service performance discussions, and demonstrate the ability to own customer meetings.
Why It Might Be a Fit
You will be responsible for guiding customers through onboarding and ongoing optimization of their security stack, advocating for customers with the Product team, and demonstrating value across the full eSentire service portfolio.
Requirements
- 5-8 years in customer success, technical support, technical account management, or a related IT/security role
- Strong, independent confidence in cybersecurity and MDR/SOC operations
- Understanding of growing security domains, including incident response, threat intelligence, and vulnerability management
- Ability to understand the needs of SOC and IR teams and translate them into account strategy
- Strong presentation skills for mid-sized and cross-functional groups, and ability to align multiple stakeholders within a customer organization
Benefits
- Role-specific incentive programs
- Competitive benefit program
- Paid parental leave
- Matching RRSP or 401K program
- Competitive employee referral bonus
To apply for this job please visit jobs.dayforcehcm.com.
Follow us on social media