Role Overview
As a Technical Account Manager at eSentire, you will be the trusted technical advisor and outcome delivery partner for customers. You will work independently day to day and build strong relationships with technical buyers and champions.
What You Will Do
You will lead technical cadences, including onboarding, platform optimization, security reviews, and customer enablement, translating Atlas AI capabilities, TRU threat intelligence, and SOC findings into clear, prioritized guidance.
Why It Might Be a Fit
You will serve as the primary technical point of contact and trusted advisor to your assigned accounts, building personal relationships with technical buyers and champions and aligning multiple stakeholders within each customer organization.
Requirements
- 5-8 years in customer success, technical support, technical account management, or a related IT/security role
- Strong, independent confidence in cybersecurity and MDR/SOC operations
- Understanding of growing security domains, including incident response, threat intelligence, and vulnerability management
- Ability to understand the needs of SOC and IR teams and translate them into account strategy
- Strong presentation skills for mid-sized and cross-functional groups, and ability to align multiple stakeholders within a customer organization
Benefits
- Role-specific incentive programs
- Competitive benefit program
- Paid parental leave
- Matching RRSP or 401K program
- Competitive employee referral bonus
To apply for this job please visit jobs.dayforcehcm.com.
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