Customer Success Manager

Role Overview

The Customer Success Manager leads the post-sale experience for global accounts, driving adoption, value realization, and retention. This role is EMEA based remotely, working cross-functionally across regions and customer stakeholders.

What You Will Do

Owning the global post-sale customer journey, leading Quarterly and Executive Business Reviews, developing Customer Success Plans, and collaborating with Sales, Professional Services, Support, and Product teams.

Why It Might Be a Fit

This role offers a strategic, high-impact position where you partner with global enterprise customers and influence real business outcomes, with opportunities for professional growth and development.

Requirements

• 5–10 years of experience in Customer Success, Consulting, Strategic Account Management, or a similar customer-facing role within a B2B SaaS environment
• Experience managing enterprise and global customer accounts
• Proven success leading QBRs/EBRs and engaging with executive-level stakeholders
• Experience using CRM and Customer Success platforms such as Salesforce and Gainsight
• Experience working with customers in the printing, packaging, or label industry, with an understanding of print production and packaging workflows
• Experience working with Esko software solutions is a strong plus

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with match
• Flexible working hours
• Comprehensive health benefits
• Professional onboarding and continuous learning opportunities
• Clear career growth and development pathways

Tagged as: Gainsight, Salesforce