Role Overview
The Customer Experience Analyst (Cx) is the main point of contact between the student and the ESPM, responsible for direct service to students and ex-students through the school’s communication channels.
What You Will Do
Attend to student demands, clarify doubts, execute support activities, and identify, analyze, and seek solutions with support areas.
Why It Might Be a Fit
The ideal candidate will have experience in customer service, preferably in premium segment companies, with a focus on welcoming, identifying solutions, and resolving demands.
Requirements
- Completed higher education
- Experience in customer service, preferably in premium segment companies
- Courses or specializations in the area of Customer Experience (CX)
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