CX Product Operations Analyst

Role Overview

As a Product Operations Analyst, you’ll work cross-functionally with customer-facing teams and product and engineering teams to ensure a seamless customer experience. You’ll play a key role in strengthening the feedback loop between the field and our product teams, helping surface and resolve issues efficiently.

What You Will Do

Triage and investigate technical and product issues, act as a product quality advocate, serve as a liaison between teams, collaborate with product and engineering teams, and champion the voice of the customer.

Why It Might Be a Fit

This is a high-impact individual contributor role that is essential to delivering on our mission. You’ll have the opportunity to build strong relationships with subject matter experts across the organization and contribute to a more consistent and streamlined customer journey.

Requirements

• 3+ years of experience in operational or analytical roles supporting product and technology teams
• 1+ years of experience with JavaScript, Java, or SQL
• Strong analytical mindset, technical aptitude, and business acumen
• Deep customer-centric mindset
• Comfortable navigating ambiguity and taking initiative
• Highly organized and responsive
• Excellent communication skills
• Experience working in a high-growth technology company
• Bachelor’s degree in Computer Science, Engineering, or a related field