Staff Product Manager, Customer Operations

Role Overview

Drive improving support resolution to provide customers with what they want at scale, ensuring that buyers and sellers feel confident that Etsy has their back when things go wrong.

What You Will Do

Lead all aspects of the squad’s product vision, strategy, development, and execution, working closely with design and engineering, and business and product partners.

Why It Might Be a Fit

Proven experience leading complex user-facing product initiatives, demonstrated track record of collaborating to ensure product strategy finds the right balance of moving fast and considering different perspectives.

Requirements

• Proven experience leading complex user-facing product initiatives
• Demonstrated track record of collaborating to ensure product strategy finds the right balance of moving fast and considering different perspectives
• Passionate about solving ambiguous customer problems
• Experience with using both qualitative and quantitative data to make product decisions and knowing when and how to balance data with intuition
• Success sharing timelines, trade-offs, and risks with a broad and senior leadership group
• AI agent and/or customer support experience is a strong plus

Benefits

• Equity package
• Annual performance bonus
• Competitive benefits that support you and your family