Customer Success Manager

Role Overview

As our first Customer Success Manager, you will play a pivotal role in shaping the customer experience at EULER. You will ensure our customers achieve their desired outcomes while using our PRM solutions.

What You Will Do

Lead the onboarding process for new customers, provide technical support, build and maintain relationships with key stakeholders, and develop and execute customer success plans.

Why It Might Be a Fit

We’re looking for someone with 5+ years of experience in customer success within a B2B SaaS environment, with strong technical aptitude and excellent communication skills.

Requirements

• 5+ years of experience in customer success within a B2B SaaS environment
• Exceptional command of English, both written and spoken
• Strong technical aptitude with the ability to understand and explain complex technical concepts
• Proficiency in customer success software and CRM tools (e.g., HubSpot, Salesforce)
• Strong interpersonal and communication skills
• Ability to build and maintain relationships with customers and internal teams
• Excellent problem-solving and critical-thinking abilities
• Understanding of PRM solutions and the SaaS business model
• Experience with onboarding, training, and supporting B2B customers

Benefits

• Impact: Be a foundational member of our team, directly influencing the growth and success of our customers and our company.
• Growth: Opportunities for professional development and career advancement as we scale.
• Culture: A collaborative and supportive work environment where your ideas and contributions are valued.