Head of Customer Success

Role Overview

As Head of Customer Success, you will own the strategy and execution behind EULER’s post-sale customer experience, reporting to our co-founders. This is not a role for someone who manages from a distance. It’s for someone who owns the retention number, gets hands-on with strategic accounts when it matters, and builds the playbook and the team around what actually works.

What You Will Do

Own overall retention and expansion targets, own customer adoption, coach and enable the CS team, lead and develop the Customer Success team, build and refine a scalable Customer Success playbook, define success plans and health scoring frameworks, and partner cross-functionally with Sales, Product, and Engineering.

Why It Might Be a Fit

We’re looking for someone with proven experience in B2B SaaS Customer Success leadership, including people leadership experience, a track record of owning retention and expansion metrics, and hands-on leadership style.

Requirements

• Proven experience in B2B SaaS Customer Success leadership
• People leadership experience
• Track record of owning retention and expansion metrics
• Hands-on leadership style
• Experience building or refining Customer Success processes in an early-stage or high-growth environment
• Strong command of the full customer lifecycle
• Consultative mindset
• Highly autonomous
• Strong proficiency in HubSpot, Salesforce, or similar CRM tools
• Exceptional command of English, both written and spoken

Benefits

• Flexible work arrangements