Customer Success Manager

Role Overview

We are looking to hire a highly motivated, goal-oriented, and dependable person to expand our Sales and Client Services team. This role will have an advanced focus on managing customers using our CRM that will require a special touch and ability to connect.

What You Will Do

Consult with customers to understand their business and recommend best practices in the use of the software, handle customer support calls, train customers and their staff in the use of the software, meet/exceed renewal and adoption quotas, and nurture customer relationships.

Why It Might Be a Fit

The ideal candidate will have a proven ability to manage multiple projects with tight deadlines, excellent written and verbal communication skills, and the ability to prioritize and organize tasks.

Requirements

• Delivery of technology training in a corporate setting in-person and via the web
• Proven ability to manage multiple projects with tight deadlines
• Customer service/support
• High attention to detail
• Excellent written and verbal communication skills
• Project development
• Upsell to current customers
• Bachelor’s degree or Associates degree with comparable experience
• Working well across departments
• Ability to prioritize and organize tasks
• Software Implementation
• Account management experience
• Support experience

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program