Mid-Market Customer Success Manager

Role Overview

We are seeking a Customer Success Manager to support healthcare organizations using our EHR platform, with a strong focus on revenue cycle workflows, payments, and escalation leadership.

What You Will Do

Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health. Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows.

Why It Might Be a Fit

This role requires a technically fluent CSM who is comfortable leading consultative discussions, managing complex escalations, and partnering cross-functionally within an evolving organization.

Requirements

• 4–7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support
• Direct experience supporting or delivering an EHR platform
• Strong understanding of EHR, RCM, and healthcare payments workflows
• Proven expertise in escalation management, including executive-level situations
• Strong cross-functional partnership skills and ability to influence without authority
• Technical aptitude and comfort getting deep into workflows and data
• Excellent communication and stakeholder management skills

Benefits

• Flexibility to work where/how you want within your country of employment
• Day 1 access to a robust health and wellness benefits
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program