Customer Success Manager, Onboarding

Role Overview

The Customer Success Manager, Onboarding will possess the ability to meet or exceed all launch KPI’s, including continuously minimizing time to first value and guiding a smooth technical launch in collaboration with the Technical Solutions team.

What You Will Do

Lead the onboarding process for new customers, assist clients in the initial setup and configuration of the software, and identify growth opportunities with customers.

Why It Might Be a Fit

The ideal candidate will have a revenue expansion mindset, be able to build and maintain strong client relationships, and have experience in sales or a strong understanding of sales principles.

Requirements

• Ability to understand and explain technical concepts
• Ability to build and maintain strong, long-lasting relationships with clients
• Experience in sales or a strong understanding of sales principles
• Customer-centric mindset with a focus on delivering exceptional service and exceeding client expectations
• Strong problem-solving skills to address client issues, resolve conflicts, and find creative solutions to meet client needs

Benefits

• Employer Covered Medical, Dental and Vision Insurance
• Unlimited PTO and paid holidays
• 401(k)
• Paid parental leave
• Education, gym, and equipment stipend