Customer Success Manager I

Role Overview

Partner with plaintiff U.S. law firms to drive software adoption, retention, and account growth. Act as a strategic advisor and change management partner to help legal teams transform their workflows and leverage our platform to achieve meaningful business outcomes.

What You Will Do

Own retention and growth across your book of business, build multi-threaded relationships with law firm stakeholders, conduct regular check-in calls, and teach customers how to use platform features and workflows effectively.

Why It Might Be a Fit

You have at least 4 years of customer success experience managing a large book of mid-market and enterprise accounts within SaaS or consumption-based technology companies. You act as a strategic advisor and change management partner, using workflow expertise and data-driven account plans to influence customer behavior and drive adoption.

Requirements

• at least 4 years of customer success experience
• customer success experience managing a large book of mid-market and enterprise accounts
• workflow expertise and data-driven account plans
• ability to navigate complex client organizations
• exceptional written, verbal, and presentation communication skills

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Accounts for health and dependent care expenses
• Membership to Modern Health to support mental health and wellness
• Paid parental leave
• Company-sponsored life and disability insurance
• Competitive equity grants
• 401(k) plan with company matching of up to 4% of eligible annual compensation
• 17 paid vacation days, 11 federal holidays, and paid sick leave
• Four “Everlawlidays” (additional paid company-wide days off) per year
• Annual allocation for learning & development and relevant professional membership dues
• Hybrid work with regular work-from-home days and flexibility for life’s logistics
• Monthly home internet reimbursement, plus a stipend for your desk setup
• Catered lunch each workday, plus snacks and company-wide events in our offices