Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator will serve as the primary point of contact for customer inquiries and warranty program administration while also supporting day-to-day office operations.

What You Will Do

Enter customer orders, process returns, respond to customer inquiries, process and track RMAs, credit memos, and warranty claims, and provide administrative support.

Why It Might Be a Fit

This role is ideal for a detail-oriented, service-driven professional who thrives in a fast-paced environment and enjoys working with systems, processes, and cross-functional teams.

Requirements

• High school diploma or equivalent.
• 2+ years of customer service, administrative, or related office experience.
• Strong written and verbal communication skills, excellent interpersonal skills, and a customer-first mindset.
• Comfort working with basic administrative procedures, systems, and Microsoft Office Suite.
• Proven problem-solving and decision-making skills with the ability to manage multiple priorities in a fast-paced environment.

Benefits

• 401(k) with company matching
• Medical, Dental & Vision (employer contribution up to $650/mo)
• Paid Vacation + 10 Paid Holidays
• HSA, Employee Assistance Program (EAP)
• Life, Dependent Life, AD&D, and Disability insurance options
• Annual discretionary bonus based on individual and company performance
• Paid training and development opportunities