Partner Success Manager

Role Overview

The Partner Success Manager is responsible for actively managing an assigned portfolio of Food Service partnership accounts. The PSM will have ownership over each account assigned, is expected to execute on all required operations and foster a positive partner experience.

What You Will Do

Manage and serve as primary point of contact for a portfolio of Institutional Food Service partnership accounts, collaborate with internal teams to ensure proper execution of scheduled food service, and build and nurture long-term relationships with each partner.

Why It Might Be a Fit

The ideal candidate will have a customer obsessed mentality, willingness to experiment with processes, and desire to build something new, with experience in account management, customer success, and/or B2B sales.

Requirements

• Minimum 5+ years in account management, customer success, and/or B2B sales
• Customer obsessed mentality — strives to meet and exceed customer expectations
• Willingness to experiment with processes, and desire to build something new
• Thrives in a dynamic work environment– ability to manage multiple projects, tasks, and prioritize their time and responsibilities while meeting deadlines and customer needs
• Proficiency working with data and spreadsheets (Excel, Google sheets)
• Excellent verbal and written communication skills — comfortable communicating with individuals at all levels within an organization
• Creative problem solver — collaborates with others and hustles to find solutions
• Interested in data analytics – able to identify trends and implement data-driven solutions to best serve customer needs and goals
• Experience in food service operations — knowledge of food tech & logistics a plus
• Enthusiastic team player mindset — quickly builds and maintains trust among colleagues

Benefits

• Base salary commensurate with experience
• Full health benefits including medical, dental, vision
• Employee discount
• Eligibility for 401k plan