Role Overview
The CSM is responsible for being a trusted partner and advisor across the end-to-end customer journey, maximizing value realisation, managing sentiment, driving adoption, minimizing churn, generating expansion opportunities, and turning customers into advocates.
What You Will Do
Build trusted relationships with customer stakeholders, develop and maintain customer Success Plans, drive adoption and value realisation, conduct periodic value and success reviews, and proactively identify opportunities to optimise customer configurations and processes.
Why It Might Be a Fit
The ideal candidate is a bold, results-driven leader who thrives on challenges, loves scaling success, and is passionate about making a difference.
Requirements
- Experience in Customer Success, Account Management, Consulting, Professional Service, Support or similar customer-facing role within B2B Enterprise software context
- Demonstrated experience managing complex enterprise customer relationships
- Strong consultative, problem solving, communication and influencing skills
- Experience identifying customer risk signals and developing mitigation plans
- Solid technical foundation to build competency on complex enterprise software environment
Benefits
- Competitive base salary
- Company-based performance bonus
- Unlimited Annual Leave
- Generous tiered 401k plan
- Access to Employee Assistance Program
- Educational benefits
- Regular team events and an inclusive environment
To apply for this job please visit ats.rippling.com.
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