Customer Success Manager

Role Overview

The Customer Success Manager will manage a portfolio of e-commerce and lead-generation clients, build strong relationships, and act as a trusted strategic advisor. They will lead regular client meetings, guide new clients through the onboarding process, and advise clients on marketing analytics and attribution solutions. The role requires a minimum of 2 years of experience in Customer Success Management, Performance Marketing, Digital Marketing, or Marketing Tracking.

What You Will Do

The Customer Success Manager will be responsible for client relationship management, client onboarding and success, performance marketing consulting, and account growth and retention. They will also use AI tools to support data analysis, communication, and routine activities.

Why It Might Be a Fit

The ideal candidate will have strong analytical skills, good commercial understanding, and excellent communication, presentation, and client management skills. They will also be proactive, have strong ownership and problem-solving abilities, and be fluent in German and English.

Requirements

• Minimum 2 years of experience in Customer Success Management, Performance Marketing, Digital Marketing, or Marketing Tracking
• Previous experience in direct client interaction and relationship management
• Strong knowledge of Meta Ads and Google Ads, including campaign structures, attribution windows, and budget allocation
• Good understanding of marketing attribution, UTM tracking, conversion funnels, and new versus returning customers
• Knowledge of tracking technologies, including pixels, conversion APIs, client-side and server-side tracking, cookies, and consent management
• Experience using AI tools such as ChatGPT and Claude
• Native-level or C2 German and business-fluent English (C1)
• Must be based in Munich or willing to relocate