Role Overview
We are looking for an experienced Customer Success Manager to manage relationships with business clients within an IT Managed Services environment.
What You Will Do
Act as the primary point of contact for assigned clients, build and maintain strong client relationships, and ensure clients receive timely support.
Why It Might Be a Fit
The ideal candidate is a customer-focused professional with strong IT service knowledge who can bridge the gap between clients and technical teams.
Requirements
- 2+ years of experience in Customer Success, Account Management, Client Services, or a similar role
- Experience within an IT, technology, MSP, SaaS, or technical services environment is highly advantageous
- Strong understanding of IT support and service delivery processes
- Experience working with technical teams and communicating technical information to non-technical clients
- Excellent verbal and written English communication skills
- Strong relationship-building and interpersonal skills
- Excellent problem-solving and conflict-resolution abilities
- Strong organisational and time-management skills
- Experience using CRM, ticketing, PSA, or customer management systems
- Ability to manage multiple clients and priorities simultaneously
- Strong attention to detail and follow-through
To apply for this job please visit careers-page.com.
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