Customer Success Manager, API Solutions

Role Overview

The Customer Success Manager will manage and grow the company’s enterprise customer relationships in the United States while guiding post-sales implementations, integrations, and quality review of their CRM solutions.

What You Will Do

The CSM will act as a trusted advisor to enterprise customers, ensuring they achieve measurable business value from the company’s platform while identifying opportunities to expand existing accounts.

Why It Might Be a Fit

The role involves managing complex relationships across technical and business stakeholders, including Engineering, Data, AI, Product, and BI teams.

Requirements

• Customer Success and Account Management Experience
• Minimum six years of customer-facing experience within SaaS companies
• 3+ years of experience managing enterprise customers
• Experience working in a high-growth startup or scale-up environment
• Practical, hands-on experience working with APIs using Postman or a similar tool (ABSOLUTE MUST)
• Proven experience troubleshooting technical issues using APIs, logs, integrations, and workflows
• Ability to understand technical workflows and work effectively with Engineering, Data, AI, and Product teams
• Experience managing complex enterprise accounts with multiple stakeholders across technical and business functions
• Ability to build strong relationships with senior stakeholders, including C-level executives
• Experience conducting Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs)
• Ability to proactively monitor customer health, identify risks, prevent churn, and develop strategies to improve retention
• Experience building business cases and demonstrating measurable ROI to enterprise customers
• Proven ability to drive account expansion, renewals, upselling, and cross-selling within existing enterprise accounts
• Experience owning revenue retention and growth targets across a customer portfolio
• Strong commercial mindset, with the ability to identify opportunities for increased customer value and translate them into revenue growth