Customer Success Manager

Role Overview

Exostar is seeking a Customer Success Manager to help small and medium-sized businesses adopt and realize ongoing value from Exostar Managed on Microsoft 365 and CMMC Ready Suite solutions. The role will manage a portfolio of SMB customers, helping defense suppliers build secure collaboration into everyday work and progress toward CMMC readiness.

What You Will Do

Manage an assigned portfolio of SMB customers, coordinate the transition from Sales through onboarding and ongoing adoption, deliver practical product education, and help customers reach initial value.

Why It Might Be a Fit

The role requires experience in customer success, account management, onboarding, or a related customer-facing role supporting SaaS, managed IT, or cybersecurity solutions, with a demonstrated ability to improve adoption, communicate business value, and contribute to customer retention and renewal outcomes.

Requirements

• 3 or more years of experience in customer success, account management, onboarding, or a related customer-facing role supporting SaaS, managed IT, or cybersecurity solutions
• Experience managing a portfolio of SMB customers and balancing individual engagement with scalable customer education and outreach
• Demonstrated ability to improve adoption, communicate business value, and contribute to customer retention and renewal outcomes
• Ability to explain technical concepts clearly to business owners, administrators, and users with varying levels of technical knowledge
• Working familiarity with Microsoft 365 collaboration tools, including Teams and SharePoint, and foundational concepts in identity, access management, and secure information sharing
• Foundational understanding of CUI, CMMC, and NIST SP 800-171, with the ability to learn Exostar’s solutions and involve technical and compliance specialists when needed
• Strong organization, follow-through, presentation, and problem-solving skills, including experience coordinating customer issues across internal teams
• Experience using CRM, customer success, and support systems to track engagement, identify risk, and manage follow-up

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance
• EAP
• Flexible Spending Accounts
• 401(k) matching
• Flexible time off and sick leave