Customer Success Manager APAC – bilingual JP/EN

Exotec is a company that designs and develops warehouse technology solutions using robotics and software. The Customer Success Manager APAC role is responsible for leading a multidisciplinary engineering team to support integrators throughout the sales, deployment, and maintenance lifecycle of automated warehouse solutions in the APAC region.

Requirements

• Solid expertise in logistics, robotics, or warehouse automation
• Minimum 5–7 years of experience in logistics, robotics, or automation
• Full professional proficiency in English
• Japanese and/or Korean is a strong asset
• Customer-focused mindset with a commitment to delivering high-quality solutions
• Strong leadership and team management skills
• Excellent communication and stakeholder engagement abilities
• Familiarity with warehouse management systems (WMS) and enterprise resource planning (ERP) tools
• Proficiency in project management tools and methodologies, as well as data analysis and KPI tracking

Benefits

• Stock option plan
• Company performance based bonus
• 20 days of vacation
• Health insurance
• Company defined contribution pension plan