Product Operations Coordinator – Customer Programs

Role Overview

The Product Operations Coordinator – Customer Programs provides operational support for Product programs that involve customers and other external partners. You will manage the logistics and follow-through for customer advisory boards, customer feedback visits, early-access client programs, and major Product events.

What You Will Do

Coordinate customer programs, including Product Advisory Boards, customer feedback visits, and alpha/beta (early-access) client programs, from scheduling and invitations through follow-up. Provide on-site support for customer visits, advisory meetings, and events.

Why It Might Be a Fit

Experience in program coordination, project coordination, customer operations, Product Operations, business operations, or a similar role. Ability to travel as needed for customer visits, advisory meetings, and events.

Requirements

• Experience in program coordination, project coordination, customer operations, Product Operations, business operations, or a similar role
• Experience managing multiple programs, timelines, participants, and dependencies at the same time
• Experience communicating directly with customers and senior internal stakeholders, in writing and in conversation
• Ability to travel as needed for customer visits, advisory meetings, and events

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays