Customer Success Manager, Digital Banking Solutions

Role Overview

We are seeking an experienced Customer Success Manager to manage and deepen relationships with our most important Strategic Accounts and ensure they achieve maximum value from our solutions. The role will involve building trusted relationships with senior client stakeholders, developing a strong understanding of their strategy and business challenges, and translating Experian’s product capabilities into measurable client outcomes.

What You Will Do

The successful candidate will build and maintain trusted relationships across Strategic Accounts, develop and maintain tailored success plans aligned to client goals, and help clients expand adoption and use cases from Open Banking and Transaction Enrichment and Categorisation solutions.

Why It Might Be a Fit

The ideal candidate will have strong relationship-building and stakeholder management skills, excellent communication and presentation skills, and commercial acumen to identify and progress opportunity conversations.

Requirements

• 5+ years’ experience in Customer Success, Strategic Account Management, Product, Solutions Consulting or another senior client-facing role
• Proven experience building and maintaining relationships with enterprise clients and senior stakeholders
• Experience independently leading strategic client conversations, workshops, business reviews or success planning discussions
• Strong understanding of financial services, digital banking, data, SaaS or enterprise technology solutions
• Experience with transaction data, Open Banking, Consumer Data Right or merchant data would be highly advantageous
• Comfortable using CRM platforms, client health dashboards and adoption data to monitor engagement, value realisation and renewal risk

Benefits

• Novated Leasing & Salary Packaging
• Great compensation package and bonus / commission plan
• Core benefits including Experian shares discount and wellness program
• Flexible work environment, hybrid model
• Flexible time off including volunteer time off, personal leaves and paid holidays
• 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave