Role Overview
The Customer Success Manager is responsible for managing a portfolio of customers, ensuring a consultative experience that promotes retention, adoption of solutions, and value generation. Acts strategically to strengthen relationships with customers, identify growth opportunities, and contribute to business results.
What You Will Do
Manage and develop relationships with a portfolio of customers, monitor portfolio indicators, execute plans of action for retention and growth, conduct follow-up meetings, and present results to customers.
Why It Might Be a Fit
The ideal candidate will have experience in Customer Success, Account Management, or related areas, with analytical, consultative, and results-oriented skills, and good communication, organization, and negotiation skills.
Requirements
- Bachelor’s degree
- Experience in Customer Success, Account Management, or related areas
- Experience in managing a portfolio of B2B customers
- Analytical profile, consultative, and results-oriented
- Good communication, organization, and negotiation skills
To apply for this job please visit jobs.smartrecruiters.com.
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