Director, Sales Strategy & Resident Experience

Role Overview

As the Director, Sales Strategy & Resident Experience, you will contribute to Extendicare’s purpose of Helping People Live Better by leading the regional sales function across a portfolio of retirement residences.

What You Will Do

Key responsibilities include strategic revenue and occupancy leadership, pricing and revenue management, leadership and team development, incentive compensation oversight, sales performance management, resident and customer experience, and cross-functional partnership.

Why It Might Be a Fit

The ideal candidate will have a strong understanding of P&L management, budgeting, forecasting, pricing strategy, and revenue management principles, as well as experience leading high-performing sales teams and designing, administering, and managing incentive compensation programs.

Requirements

• Bachelor’s degree in Business, Marketing, Commerce, Healthcare Administration, or a related discipline
• Minimum 7-10 years of progressive leadership experience in sales, revenue management, business development, or operational leadership
• Minimum 5 years leading multi-site sales teams with direct accountability for revenue and occupancy performance
• Proven track record of achieving revenue growth, occupancy targets, pricing optimization, and business development objectives
• Strong analytical and strategic thinking capabilities with strong business acumen, and outstanding communication, presentation, negotiation, and stakeholder management skills

Benefits

• Competitive executive-level base salary
• Performance-based incentive plan tied to occupancy, revenue growth, NOI performance, and strategic objectives
• Comprehensive health and dental benefits
• RRSP matching program
• Professional development and leadership growth opportunities
• Hybrid and flexible work environment