Role Overview
As a Customer Success Manager, you will have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. You will deliver solutions that customers previously thought infeasible or impossible to solve.
What You Will Do
Key Responsibilities include analyzing customer requirements, promoting the highest value application of ExtraHop, securing contract renewals, and identifying growth opportunities.
Why It Might Be a Fit
The ideal candidate will have exceptional verbal and written communication skills, a track record of building and managing relationships, and a growth mindset to build and growth technical skills and knowledge in Cyber and Networking.
Requirements
- Essential Language skills: German & English
- Any formal qualifications or training attended in Cyber Security or Networking a Plus
- Exceptional verbal and written communication skills
- Ability to present to a variety of audiences
- Track record of building and managing relationships, both Internally and with Customers
- Documenting Notes, Actions and Next steps to a high standard with strong follow up discipline.
- Ability to work Flexible hours to support International Customers
- Growth mindset: Desire and passion to build and growth technical skills and knowledge in Cyber and Networking
- First class attention to detail.
- Takes ownership of all tasks, working flexibly with independent initiative and direction from Customer Success Management
- Any experience with project management, customer success or customer relationship management is a plus.
- Intermediate-level skills with general corporate applications such as Email, Spreadsheets and Presentations
Benefits
- Salary range 180,000 – 193,000 PLN per year
- Eligibility for sales commissions
- Stock option grants
To apply for this job please visit job-boards.greenhouse.io.
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