Role Overview
As a Customer Success Manager, you’ll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. You’ll deliver solutions that customers previously thought infeasible or impossible to solve.
What You Will Do
Key responsibilities include analyzing customer requirements, promoting contract renewals, engaging end-users, assessing customer needs, leading onboarding, and executing direct customer engagement workflows.
Why It Might Be a Fit
The ideal candidate will have a growth mindset, exceptional verbal and written communication skills, and a track record of building and managing relationships.
Requirements
- Essential Language skills: Spanish & English. Other languages; Arabic, French, German or Portuguese would be highly desirable.
- Any formal qualifications or training attended in Cyber Security or Networking a Plus
- Exceptional verbal and written communication skills
- Ability to present to a variety of audiences
- Track record of building and managing relationships, both Internally and with Customers
- Documenting Notes, Actions and Next steps to a high standard with strong follow up discipline.
- Ability to work Flexible hours to support International Customers
- Growth mindset: Desire and passion to build and growth technical skills and knowledge in Cyber and Networking
- First class attention to detail.
- Takes ownership of all tasks, working flexibly with independent initiative and direction from Customer Success Management
- Any experience with project management, customer success or customer relationship management is a plus.
- Intermediate-level skills with general corporate applications such as Email, Spreadsheets and Presentations
Benefits
- Salary range €40,000 – €50,000 per year
- Eligibility for sales commissions
- Stock option grants
To apply for this job please visit job-boards.greenhouse.io.
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