Customer Success Manager

Role Overview

Owns the customer’s operational experience from transaction through follow-through, ensuring reliable execution, proactively managing account health, and partnering with Sales to improve planning, continuity, and long-term value.

What You Will Do

Manage key customer events, including onboarding, first orders, forecast changes, supply constraints, quality issues, business reviews, and growth opportunities to ensure a smooth customer experience.

Why It Might Be a Fit

Requires strong customer communication and relationship management, order management and customer operations experience, effective cross-functional collaboration, and sound judgment in balancing customer needs with business commitments.

Requirements

• Strong customer communication and relationship management
• Order management and customer operations experience
• Ability to balance transactional tasks with proactive customer support
• Effective cross-functional collaboration across Sales, Operations, Quality, and Engineering
• Sound judgment in balancing customer needs with business commitments
• Clear and professional written and verbal communication
• Strong problem-solving skills and attention to detail
• Commercial awareness and respect for Sales ownership
• ERP/MRP system experience preferred
• Quick learner who applies feedback and shares knowledge
• Remains calm and effective under pressure
• Adaptable to changing priorities, tools, and customer needs
• Curious and resourceful problem-solver who thrives in ambiguity
• Committed to continuous learning and improvement
• Willing to travel up to 5% for customer and sales meetings