Customer Marketing Lead

Role Overview

We are hiring our first Customer Marketing Lead to be the voice of the customer in marketing. You will turn that into proof: case studies and customer stories, a customer advisory board, customers speaking about Factory on stage, and the customer conference we want to build.

What You Will Do

Own the customer evidence engine, build and run our customer advisory board, get our customers on stage, build toward Factory’s first customer conference, understand and activate large enterprise customers, partner closely with Sales, and bring the customer back into the company.

Why It Might Be a Fit

You have built and led customer marketing before, you have led people, you are not above the work, you know large enterprise customers, and you are curious, low-ego, and relentless.

Requirements

• led customer marketing, customer advocacy, or customer programs as the senior-most person in the function
• experience hiring and managing, or clear readiness to build a small team
• time at a company selling to large enterprises: complex, multi-stakeholder, long-cycle buying
• customer evidence you personally produced and can point to – case studies, customer video, a reference program you built
• a track record of working closely with Sales, and of getting enterprise customers to say yes publicly
• comfort with a technical audience – engineering leaders, platform teams, developers
• deep knowledge of the AI coding-agent category is not a requirement; the ability to learn it fast is
• excellent judgment and discretion with customer relationships, unannounced logos, and pre-release news

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off
• Parental leave
• Wellness programs
• Reimbursement for relocation expenses