Role Overview
As a Customer Success Manager, you will be the face and strategic interface to our participants, ensuring they are professionally accompanied from day one, achieve their goals, and remain enthusiastic in the long term.
What You Will Do
You will be responsible for proactive relationship management, structured onboarding, FAIN Community Management, feedback loop & interface function, success measurement & retention, and process optimization.
Why It Might Be a Fit
You will fit perfectly into our team if you have at least 2-3 years of professional experience in customer success, account management, or a customer-facing advisory or support role, a customer-first mentality, communication strength, an innovative mindset, and digital competence.
Requirements
- At least 2-3 years of professional experience in customer success, account management, or a customer-facing advisory or support role
- Customer-first mentality
- Communication strength
- Innovative mindset
- Digital competence
Benefits
- Fixed salary of €42,000-€50,000 gross per year, depending on your experience, plus two special bonuses per year
- Flexible working hours and the possibility of working one day a week from home
- 28 days of annual leave
- Structured onboarding: A comprehensive onboarding and training program by your team and your supervisor
- Modern, digital work environment with modern tools and efficient processes
- Long-term perspective: Opportunity for an unlimited contract
To apply for this job please visit fain.jobs.personio.com.
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