Role Overview
As a Customer Experience Associate at Faire, you will play a crucial role in empowering entrepreneurs to realize their dreams. In this dynamic position, you will engage directly with our brand and retailer partners, managing a range of experiences to significantly contribute to their business success.
What You Will Do
Provide high-quality, real-time support to customers via phone/email/chat, addressing their questions and concerns promptly and effectively. Use CRM tools to manage customer interactions, ensuring all communications are logged and tracked accurately.
Why It Might Be a Fit
We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
Requirements
- Experience in customer service, preferably in a phone-based support role.
- Excellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically.
- Proficiency in using CRM and other customer support tools.
- Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues.
- A team player who is adaptable and agile, capable of working in a dynamic, remote environment.
Benefits
- Competitive pay
- Equity
- Comprehensive benefits designed to support your life inside and outside of work
To apply for this job please visit boards.greenhouse.io.
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