Role Overview
The Customer Success Manager owns the client relationship after the contract is signed, carrying the entire post-sale cycle for their portfolio, including onboarding, driving platform usage, empowering client teams, and renewal. They drive adoption, spot accounts that are drifting away, and demonstrate delivered value with numbers.
What You Will Do
The Customer Success Manager’s main responsibilities include driving adoption and value creation, maximizing usage of features and modules, identifying adoption gaps, setting up measurable adoption plans, tracking usage and completion KPIs, educating and empowering clients, and developing clients’ progressive autonomy.
Why It Might Be a Fit
The ideal candidate is comfortable with data, rigorous and autonomous, a clear and structured communicator, and able to build and tell a compelling, data-backed story of delivered value. They should be value and business-impact oriented, able to explain why what they do matters, and have a taste for documenting and standardizing.
Requirements
- 2 years of experience in Customer Success, Account Management, or client support in a B2B SaaS environment
- comfort with automation and sequencing tools (emails, in-app, campaigns)
- experience holding conversations with senior or C-level stakeholders
- knowledge of the fashion/textile sector, supply chain, or environmental regulatory topics (AGEC, environmental labeling, LCA)
- experience managing a high-volume portfolio
- native/fluent in English, French is a plus
Benefits
- A 360° view of the company’s development
- a meaningful mission: working together to make a positive impact in the textile industry
- 50% refund of transportation or Sustainable Mobility Package (Forfait mobilité durable)
- Sports benefits program with GymLib
- Meal benefits: Swile card covered at 50%, with a daily meal allowance of €8.50
To apply for this job please visit linkedin.com.
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