Portfolio Growth Officer

Role Overview

The Portfolio Growth Officer will be responsible for converting inactive merchant accounts and unused credit capacity into a healthy, revenue-generating portfolio. The role requires rebuilding engagement, supporting genuine financing needs, encouraging repeat usage, and maintaining acceptable repayment quality.

What You Will Do

The Officer will own assigned zero-utilised, dormant, suspended, underutilised and growth-potential merchants as the primary relationship manager, diagnose inactivity, and execute reactivation plans to drive first drawdown, repeat usage, and sustainable utilisation.

Why It Might Be a Fit

The successful candidate will have a good understanding of merchant businesses, working-capital cycles, customer activation, and repayment management, with the ability to diagnose customer problems, manage objections, and convert opportunities into measurable commercial outcomes.

Requirements

• Bachelor’s degree or HND in Business, Finance, Economics, Marketing or a related discipline
• At least 3 years experience in relationship management, field sales, SME lending, portfolio management or financial services
• Good understanding of merchant businesses, working-capital cycles, customer activation, and repayment management
• Demonstrated ability to diagnose customer problems, manage objections, and convert opportunities into measurable commercial outcomes
• Strong communication, negotiation, relationship-management, and field-execution skills
• Ability to use Excel, CRM systems, and performance trackers accurately
• Willingness to travel regularly and work across assigned commercial territories

Benefits

• Private Health Insurance
• Performance Bonus
• Pension Plan
• Training & Development