Role Overview
As a Data Analyst within the Customer Support team, you will support the team by tracking key performance metrics and conducting in-depth analyses of support operations. You’ll help uncover insights that drive better customer experiences and more efficient support processes.
What You Will Do
Your day-to-day will include generating reports, analyzing trends in customer queries and ticket volumes, conducting A/B tests on support initiatives, and deep-diving into the performance of various channels and tools.
Why It Might Be a Fit
You’ll contribute to improving the quality and structure of our data, ensuring that insights are clearly presented and actionable. Your work will help foster a more data-driven mindset within the Customer Support team and beyond.
Requirements
- Excellent written and verbal communication skills in English
- 4+ years of experience in Data Analysis
- Proficient in data analysis tools such as Data Studio, BigQuery, Google Sheets, among others
- Experience with Zendesk and Zendesk Analytics
- Preferably, familiar with working with macOS, Google Workspace, and Basecamp
Benefits
- 25 paid holidays per year
- Daily, healthy lunch
- Organic FairChain coffee
- MacBook, Fairbuds, and a Fairphone as working devices
- Hybrid working model
- Public transport allowance
- Bike allowance
- Kitchen with beautiful views to the IJ waterfront
- Gym in the building
To apply for this job please visit fairphone.jobs.personio.com.
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