Role Overview
Lead the team that owns the analytical backbone of the Operations Department’s performance. Manage a small team of analysts whose work is used daily by leaders across CX, Fraud, Payments, WFM, and VIP. The role is hands-on, with an even split between leading the team and doing the work.
What You Will Do
Manage the team, set the technical and analytical bar, prioritize requests, and personally lead complex analytical initiatives. Diagnose root causes, present findings, and defend methodology. Own the quality and reliability of dbt models and analytical datasets.
Why It Might Be a Fit
The right person is technically sharp, detail-oriented, and genuinely curious about data and AI. They move fast, own ambiguous problems, and hold themselves and the team to a high bar.
Requirements
- 6+ years in analytics, business intelligence, data analytics, or strategic operations
- 2+ years directly managing analysts as direct reports
- Advanced, hands-on SQL
- Working fluency in dbt
- Demonstrated experience owning complex, cross-functional projects
- Experience building and maintaining dashboards in Sigma, Tableau, or a comparable tool
- Strong stakeholder management
- High attention to detail
Benefits
- Dental insurance
- Vision insurance
- Salary range $138,000—$170,000 USD
- Bonus
- Full-time employment
- More benefits available at https://benefitsatfanatics.com/
To apply for this job please visit job-boards.greenhouse.io.
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