Head of Customer Success

Role Overview

As the Head of Customer Success, you will own the partner journey, Grower Concierge, and the team, leading to a repeatable operating system and executive relationships. You will be part of our leadership, partnering directly with our founding team.

What You Will Do

You will own the lifecycle from sales handoff through implementation, adoption and renewal, and partner with sales to grow each account. You will launch and grow our white-glove grower service as its own business line, hire, train and manage a seasonal team, evolve the playbook, and own quality, results and unit economics.

Why It Might Be a Fit

You will be a great fit if you have 7+ years in customer success, implementation or account management, including 3+ years leading teams, and an entrepreneurial track record. You should be comfortable with ambiguity, have experience managing hourly or seasonal teams and training them on complex, rules-heavy work, and have executive presence with enterprise customers.

Requirements

• 7+ years in customer success, implementation or account management
• 3+ years leading teams
• Entrepreneurial track record
• Comfort with ambiguity
• Experience managing hourly or seasonal teams and training them on complex, rules-heavy work
• Executive presence with enterprise customers
• Fluency with operating metrics and the cost of delivering a service
• Experience using automation or AI to scale a service team

Benefits

• Competitive health, dental and vision coverage
• 401(k)
• Flexible paid time off
• Remote-work setup stipend
• Performance-based variable compensation
• Equity