Sales Strategy & Ops Analyst (Tier 1)

Role Overview

The Sales Strategy & Operations Analyst will be part of Fastly’s Global Sales Operations team, providing Tier 1 Sales Operations support for International Sales teams in EMEA and JAPAC. They will partner closely with the Tier 1 Sales Operations lead and EMEA and JAPAC Field operations team, as well as multiple stakeholders across Channel and SE operations, Marketing operations, and IT Business Systems teams.

What You Will Do

Support the Tier 1 Sales Operations lead in setting the foundation for an optimized Tier 1 support model, with a focus on EMEA and JAPAC sales team support. They will do this through process documentation, managing and responding to sales inquiries within defined SLAs, and triaging and escalating to Tier 2 support level teams (Field, Channel and SE operations) as needed.

Why It Might Be a Fit

We’re looking for a self-starter, curious, and willing to learn new things quickly. They will have a basic understanding of Sales as a business function, with a minimum 3 years experience either in Sales/SDR/BDR/AM roles or at least 1 year supporting Sales teams in sales operations or other support roles, with a high-tech or SaaS based companies.

Requirements

• 1-2+ years of combined sales, SDR, or sales operations experience, ideally at a high-tech or SaaS based company.
• Working knowledge of Salesforce, and other sales tools including ZoomInfo, Outreach.
• Basic reporting skills in Salesforce and other tools, as well as basic Excel or Google sheets skills to compile simple business analysis.
• Strong communication skills and willingness to learn new things quickly.

Benefits

• Comprehensive benefits package designed to meet your needs.
• Supportive environment for employees, and we think your life outside of work is important too.