SMB / Mid-Market Account Manager

Role Overview

As an SMB / Mid-Market Account Manager, you’ll own and grow a book of mid-market and enterprise clients, building strong relationships, driving renewals, reducing churn, and identifying new ways Feathery can support each client’s business.

What You Will Do

You’ll own a book of SMB and mid-market client accounts, drive renewals and reduce churn, lead pricing and renewal conversations, and grow your book of business by 10–15% in additional annual revenue.

Why It Might Be a Fit

We’re looking for someone with 2+ years of experience in account management, customer success, or sales at a B2B SaaS company, with a demonstrated track record of owning renewals and achieving retention and expansion targets.

Requirements

• 2+ years of experience in account management, customer success, or sales at a B2B SaaS company
• Demonstrated track record of owning renewals and achieving retention and expansion targets
• Comfortable leading pricing, renewal, and contract conversations with clients
• Experience running product demos and moving prospects through a sales cycle
• Strong organizational skills and follow-through across a large portfolio of accounts
• Clear, confident communicator who builds trust quickly with clients

Benefits

• Competitive compensation and equity
• Health, dental, and vision coverage
• Unlimited PTO
• Downtown Toronto office location
• Office snacks and monthly catered lunch
• A supportive, low-ego team that values ownership and growth
• Company offsite to connect and recharge