Role Overview
FedEx is looking for a Client Support Specialist with French to join the team in Kraków. The role involves providing support to customers with account-related issues, troubleshooting technical problems, and communicating with clients and international teams.
What You Will Do
Your responsibilities will include providing support to customers with account-related issues, troubleshooting technical problems, applying manual fixes after data transfers, communicating with clients and international teams, and explaining technical information in simple, customer-friendly language.
Why It Might Be a Fit
We are looking for a Client Support Specialist with strong problem-solving and communication skills, ability to work effectively in cross-functional teams, and willingness to understand how JSON files, SQL queries, and databases work.
Requirements
- Fluency in English and French (min. B2)
- Previous experience in customer service, preferably in a technical environment
- Willingness to understand how JSON files, SQL queries, and databases work
- Strong problem-solving and communication skills
- Ability to work effectively in cross-functional teams
Benefits
- Employment contract
- Hybrid work model (1–2 days per week from the office)
- Rich benefits package (private medical care, life insurance, sports cards, meal vouchers)
- Occasional gift cards
To apply for this job please visit fedex.wd1.myworkdayjobs.com.
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