Lead Data Analyst

Role Overview

We are looking for a highly analytical and business-oriented Lead Data Analyst to lead a multidisciplinary team across Chat, Retention, AI, and Operations. This role sits at the intersection of Data, Product, and Customer Experience.

What You Will Do

Lead and develop a team of highly analytical data professionals, establish a clear analytical roadmap, deeply understand the business, and build a comprehensive map of KPIs, drivers, and relationships across the customer lifecycle.

Why It Might Be a Fit

We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long.

Requirements

• 6+ years of experience in Data Science, Analytics, Product Analytics, or a related field
• Strong analytical and problem-solving skills, with the ability to break down complex and ambiguous problems
• Strong SQL skills and experience working with large datasets
• Strong understanding of product metrics, funnels, cohorts, retention, experimentation, and behavioral analytics
• Ability to move beyond reporting and understand why metrics move and what actions can influence them
• Strong business acumen and curiosity—you enjoy getting deep into how the business actually works
• Experience managing and developing analytical teams
• Exceptional stakeholder management and communication skills
• Ability to work effectively with very different audiences, from technical teams to Product, Operations, and senior leadership
• Comfortable challenging stakeholders and translating complex analyses into simple, actionable narratives
• Strong SQL and data analysis capabilities
• Experience with product analytics tools such as Amplitude, Mixpanel, or similar
• Experience with BI and visualization tools (we use Omni)
• Familiarity with experimentation and causal inference is a strong plus
• Experience with AI/LLM products or conversational analytics is a plus
• Experience in fintech, conversational products, or other high-growth environments is a plus

Benefits

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave

Tagged as: Data Analysis