Product Operations Specialist | Fraud Operations Processes

Role Overview

As a Product Operations Specialist focused on Fraud Operations Processes, you will own, audit, and optimize our entire Standard Operating Procedure (SOP) library, bridging the gap between risk management, product capability, and operational execution.

What You Will Do

Your mission is to map out, fix and scale complex workflows, identify automation opportunities alongside Engineering and Product, and package high-volume processes so they are ready to be seamlessly executed and ready to stop fraud while ensuring the legitimate user experience.

Why It Might Be a Fit

You will be the architect of how our fraud operations scale, and your ultimate goal is to build bulletproof, invisible guardrails that mitigate fraud while ensuring a frictionless user journey for legitimate customers recovering from false declines.

Requirements

• Fraud/Payments Domain Expertise
• SOP & Process Engineering
• Automation & Outsourcing Mindset
• Data Fluency
• Stakeholder Management
• Autonomy under Ambiguity
• Language Proficiency

Benefits

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave