Customer Experience & Value Manager

Role Overview

Fello is a profitable, hyper-growth, VC-backed B2B SaaS company building the agentic real estate platform of the future. The Customer Experience & Value Manager will drive customer value and retention, demonstrate measurable customer success, and be a technical, solution-focused partner.

What You Will Do

Drive customer value and retention, demonstrate measurable customer success, be a technical, solution-focused partner, optimize AI-powered workflows, provide strategic guidance and coaching, proactively manage customer health, and collaborate and advocate.

Why It Might Be a Fit

You will fit right in if you’re excited about building an AI product that’s changing how an entire industry works, and you’re a customer-focused, technically curious problem solver who enjoys understanding how technology works and helping customers achieve meaningful results.

Requirements

• Proven experience in Customer Success, Technical Account Management, Solutions Consulting, or a related customer-facing SaaS role
• Strong technical aptitude with hands-on experience navigating SaaS platforms, CRM systems, integrations, and automation technologies
• Analytical and troubleshooting skills, including the ability to investigate technical issues, identify root causes, and recommend effective solutions
• Familiarity with AI-powered technologies and their application in improving business processes and workflows
• The ability to interpret customer data, product analytics, and performance metrics to develop actionable recommendations
• A consultative approach to customer relationships, with the ability to understand business needs and influence positive outcomes
• Excellent communication skills, including the ability to explain technical concepts clearly to nontechnical audiences
• Strong organizational skills, a proactive ownership mindset, and the ability to manage competing priorities in a collaborative environment

Benefits

• Competitive Compensation
• Flexible Work Environment
• Professional Growth
• Health & Wellness
• Paid Time Off
• Collaborative Culture
• Equity Options
• Cutting-Edge Projects