Customer Experience Manager

Role Overview

We are looking for a customer experience manager to support customer management and development. The role involves analyzing customer needs, behavior, and experiences, and transforming data into concrete recommendations for business decisions.

What You Will Do

Your main tasks will be analyzing customer needs, behavior, and experiences, transforming analysis into management decisions, identifying and developing customer experience metrics, and communicating customer understanding to various stakeholders.

Why It Might Be a Fit

We offer a challenging and impactful role where you will have a significant impact on the organization’s view of our personal customers, and work closely with various functions and experts.

Requirements

• Experience in life insurance business or a similar field
• Interest and skills in understanding customer needs and behavior, and in using data to develop business
• Customer understanding and business acumen, and the ability to combine customer understanding with business decision-making
• Experience in customer research, customer experience measurement, or data analysis
• Analytical thinking and the ability to make decisions based on data
• Good communication and collaboration skills
• Ability to work with various stakeholders
• A suitable university degree or equivalent work experience