Sales Support Representative (Inside Sales) – Residential Trade

Role Overview

Ferguson is hiring Sales Support Representatives to work together with Sales associates to support customer needs, deliver personalized customer service, and learn the business from the ground up. The role involves working in a fast-paced environment, reacting well to customer needs, and making decisions in a timely manner.

What You Will Do

Responsibilities include working together with Sales associates to support customer needs, ensuring delivery of personalized customer service, coordinating deliveries, answering sales calls, and effectively using customer relationship management (CRM) system and phone system.

Why It Might Be a Fit

The ideal candidate is hands-on, customer-focused, and ready to grow their career. Experience in the trades or customer service is a plus, and the ability to learn new systems and software is essential.

Requirements

• 0-3 years of sales and/or customer service experience
• Experience in plumbing, HVAC, or similar trades is a plus
• Experience with Salesforce and Genesis phone systems is preferred
• Ability to learn new systems and software
• Proven track record of responding quickly to customer needs
• Ability to make decisions in a timely manner
• Highly motivated and customer service oriented mentality
• Ability to build relationships
• General digital literacy including Microsoft Office
• Ability to quickly learn product knowledge and processes

Benefits

• Health
• Dental
• Vision
• Paid time off
• Life insurance
• 401(k) with a company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities