Role Overview
We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our existing client base.
What You Will Do
Own every client from signature to first transaction, drive onboarding, chase blockers daily, make sure live clients reach meaningful transaction volumes, keep clients, and grow clients.
Why It Might Be a Fit
You will build our Customer Success function from scratch and shape how we look after every client. You will be the voice of the client, bring recurring issues and requests to Product, Operations and Compliance, backed by numbers.
Requirements
- 5+ years in Customer Success or Account Management with B2B clients in payments, banking, fintech or crypto
- A track record of owning retention numbers and growing accounts
- A solid understanding of payment operations; onboarding and KYB, payment rails, reconciliation and invoicing
- Confidence with founders and senior stakeholders as well as operations teams
- Pace and follow-through. Every client message gets a response the same day
- Experience with HubSpot or a similar CRM, and a data-driven approach to client health
- Comfort working in a regulated environment where not every request can be met straight away
- Eligibility to work in Canada
Benefits
- Base salary of C$90,000 – C$105,000
- Uncapped 4% commission on collected revenue for 12 months on every upsell and expansion you close after a client’s first 4 months
- A flat bonus for every contract renewal you secure
- Hybrid working from our Toronto office in King West
- An early start and an early finish
To apply for this job please visit fiatrepublic.bamboohr.com.
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