AI Operations Analyst

Role Overview

FICO is a leading global analytics software company seeking an AI Operations Analyst to review AI features, identify wrong or unsafe answers, and turn those findings into a better product. The role involves reviewing AI chat conversations, categorizing member feedback, and publishing a weekly quality report.

What You Will Do

The AI Operations Analyst will review a risk-weighted sample of AI chat conversations, flag inaccurate responses, and escalate flagged content to Legal, Compliance, and Trust & Safety. The role also involves using SQL and dashboards to understand member requests and quality issues.

Why It Might Be a Fit

FICO is seeking a candidate with strong SQL skills, a Bachelor’s degree in a related field, and experience in a quality, analytical, or operations role reviewing customer conversations. The company offers an inclusive culture, competitive compensation, and benefits programs.

Requirements

• Bachelor’s degree in a related field, or equivalent experience
• Strong SQL skills
• Comfort building and reading dashboards in a BI tool such as Tableau
• Sound judgment and close attention to detail
• Strong written communication skills
• Experience working with sensitive consumer data in a regulated environment
• Experience working in Agile/Scrum teams
• Experience in consumer finance, credit, banking, fintech, or other regulated environments (FCRA, ECOA, UDAAP)
• Knowledge of credit reports and FICO Scores
• Experience with conversational AI or LLM-based products, data labeling, rubric design, inter-rater agreement, failure-mode taxonomies, basic Python and Jupyter, or Legal and Compliance escalation processes

Benefits

• Competitive compensation
• Benefits and rewards programs
• Inclusive culture
• Work/life balance
• Employee resource groups
• Social events