Customer Enablement Manager – Figma Weave

Role Overview

As a Customer Enablement Manager, you’ll work directly with larger customers to help them get the most value from the Figma Weave platform. You’ll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success.

What You Will Do

You’ll manage the adoption journey for a portfolio of large, commercial and enterprise customers, understand customer goals and success metrics, and use product data to inform proactive engagement strategies.

Why It Might Be a Fit

We’re looking for someone with 4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS, with excellent communication skills and a customer-first, consultative approach to solving challenges and driving adoption.

Requirements

• 4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
• Excellent communication skills, with the ability to connect with a wide range of customer personas
• Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption

Benefits

• Equity to employees
• Competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off