Role Overview
Partner with large and complex customers to help them succeed in the AI-driven customer service era. Work with C-suite leaders and their Support teams to guide them through AI Agent transformation with Fin. Shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes.
What You Will Do
Develop trusted advisor relationships with customers, facilitate requirements gathering and process mapping, collaborate with engineers to translate customer requirements into Fin solution designs, and prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
Why It Might Be a Fit
The role requires 5+ years of relevant work experience in customer-facing customer success, account management, or strategic consulting. You’ll need experience with business process mapping, requirements analysis, and solution design, as well as strong technical acumen and passion for AI/agent-building.
Requirements
- 5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization
- Experience with business process mapping, requirements analysis, and solution design
- Strong technical acumen and passion for AI/agent-building (coding not required)
- Ability to simplify and communicate complex problems clearly across audiences
- Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact
- Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers
- Self-motivated, adaptable, and curious team player with a high level of self-efficacy
Benefits
- Corporate bonus program
- Sales incentive (target included in OTE)
- Stock in the form of Restricted Stock Units (RSUs)
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