Role Overview
Partner with large and complex customers to help them succeed in the new era of AI-driven customer service. Work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin.
What You Will Do
Own the retention and health of a portfolio of high touch customers, drive measurable value realization, build and prioritize an Automation Roadmap, develop trusted advisor relationships, and lead Success Plans.
Why It Might Be a Fit
The role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.
Requirements
- 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles
- Experience with business process mapping, requirements analysis, and solution design
- Strong technical acumen and passion for AI/agent-building (coding not required)
- Ability to simplify and communicate complex problems clearly across audiences
- Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact
- Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers
Benefits
- Corporate bonus program
- Sales incentive (target included in OTE)
- Stock in the form of Restricted Stock Units (RSUs)
To apply for this job please visit linkedin.com.
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