Consultant Customer Service Account Management

Role Overview

As a consultant customer service account management, you will be the first point of contact for customers with questions and problems around our bank-specific software solutions in the giro account field. You will be responsible for structured end-to-end support through our AI-based ticket system, from problem analysis to solution.

What You Will Do

Your tasks will include participating in the creation and quality assurance of customer documentation, training materials, and project activities, conducting customer training and workshops, and interdepartmental cooperation with interface departments.

Why It Might Be a Fit

We are looking for a responsible and structured individual with good analytical understanding and fun in solving complex questions, a communicative personality, and the ability to proactively integrate into new subject areas.

Requirements

• Completed studies in the field of economics or banking or a comparable qualification
• At least two to three years of professional experience in the giro account field with a focus on account management
• Responsible behavior and structured working method in solving customer problems
• Good analytical understanding and fun in solving complex questions
• Communicative personality, open work, and the ability to proactively integrate into new subject areas
• Expertise in advising customers and building long-term customer relationships

Benefits

• Altersvorsorge (pension plan)
• Barrierefrei (Barrier-free)
• Betriebssport (company sports)
• Familienservice (family service)
• Firmenevents (company events)
• Flexible Arbeitszeiten (flexible working hours)
• Mobiles Arbeiten (mobile work)
• Jobticket (job ticket)
• Kantine (canteen)
• Tarifvertrag (collective agreement)
• Weiterbildung (further education)
• Fitnessförderung (fitness promotion)